Refund policy

All www.capillus.sg sales are final. No refunds or exchanges with exception of our Satisfaction Guarantee. If you wish to make a return as per above, contact us via our contact page to obtain a Return Material Authorization (RMA). Capillus SG will not accept any shipments without an RMA. We recommend that you insure your shipment and register to receive tracking updates. Capillus SG will only accept fully functional, like-new laser devices for returns. Capillus SG will provide credit to your credit card or eligible refund via check. All Capillus SG sales are final and not eligible for returns with exception of sales for laser devices that fall under the Satisfaction Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in Capillus SG refusing the delivery.

If you received any products in a damaged condition, hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Report the damage to us and we will determine if you should return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.

Should you have any questions, please contact us at hello@capillus.sg.