Unless otherwise noted in the ordering pipeline and with the exception of federal holidays, Capillus USA ships all items within two business days of receiving an order. From there, items will be dispatched from our US fulfilment centre to your doorstep. You will receive notification of any delay or cancellation of your order.

Please contact our customer care team if you haven't received your order, or have any other questions relating to your order.

Do you price match? Absolutely! If you find any of our products advertised at a better price, simply send us a copy of the offer, and we'll match it. At Capillus SG, we're committed to enhancing your experience as a Singaporean customer. From ensuring your complete satisfaction to offering you the best price, we strive to deliver excellence in every aspect.

Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices have a Satisfaction Guarantee.

Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return as described in our Satisfaction Guarantee. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price.

Capillus revolutionized the hair restoration industry with the Capillus laser cap almost a decade ago by making professional-strength laser therapy available to hair loss patients at home. Capillus was the first laser therapy cap to be cleared by the US FDA for treatment of androgenetic alopecia. Since then, many have tried to imitate. Don't settle when it comes to your hair health. 

At Capillus, we prioritize excellence above all else. Capillus caps are designed, engineered and assembled in our US-based, ISO13485-certified facility. We only use the highest quality, medical-grade lasers. Our premium laser caps are backed by our elite Physician Network, FDA clearances, our Satisfaction Guarantee, Manufacturer Warranty, and in-house, expert support. We offer choices in models making our caps affordable. We accept most credit cards and offer several payment options, including various financing options making it more affordable.

We prioritize excellence in quality of product and service above all else. Anything less than the best is unacceptable. We offer products for all budgets with financing through 3rd parties to make our products more affordable.

Here are some of the reasons why Capillus devices are not cheap:

• We assemble every individual laser device in our US facility and do not outsource production at the expense of quality. We manufacture all our Capillus laser therapy devices by hand in our ISO13485:2016 certified facility in Miami in order to have complete control over quality. Our ISO13485:2016 certification means we meet the highest quality standards for the industry of medical device manufacturing and service.
• We only use the best materials for our products. At Curallux we go through rigorous supplier evaluations and do not accept inferior raw materials. We use only medical grade lasers and never compromise with the quality of our light sources (we never use LEDs in our laser therapy products).
• All of our sales & support agents are based in our corporate headquarters in Miami, Florida. We provide dedicated customer service by agents who are experts on our products and policies. We do not sacrifice quality by outsourcing to call centers who are not subject matter experts.
• We stand behind our products with excellence in warranty service. All warranty service is also performed at our ISO certified manufacturing facility in Miami where we work with our customers to quickly respond to any warranty claim with quick service turnaround.
• Capillus does not imitate, we innovate.  We invest a considerable amount of money into research and development to stay at the forefront on new product innovations. We are constantly looking for ways to improve our products and better serve our customers.  Our staff are highly trained and experienced in medical device design and production, and our products are accepted worldwide.
• We strive to provide the most premium laser devices in the market with the required safety and efficacy clearances required from regulatory agencies as well as our customers.

At Capillus, we prioritize excellence above all else. Capillus caps are designed, engineered and assembled in our US-based, ISO13485-certified facility. We only use the highest quality, medical-grade lasers. Our premium laser caps are backed by our elite Physician Network, FDA clearances, our Satisfaction Guarantee, Manufacturer Warranty, and in-house, expert support. We offer choices in models making our caps affordable. We accept most credit cards and offer several payment options, including various financing options making it more affordable.

Each Capillus model is slightly different, with different levels of laser density. For example, the CapillusPlus and Pro models offer a greater number of laser density than the CapillusUltra.

They also have different warranty lengths. The CapillusRX, available through physicians only, has the longest Warranty. 

Here are the ingredients for each of the four products included:

Cap+ Clinical Hair Therapy Shampoo Ingredients:       
Aqua (Deionized Water), Disodium Laureth Sulfosuccinate, Sodium Cocoyl Isethionate, Cocamidopropyl Betaine, Sodium C14-C16 Olefin Sulfonate, Sodium Cocoamphoacetate, Glycerin, Citric Acid, Sodium Chloride, Parfum (Fragrance), Melaleuca Alternifolia (Tea Tree) Leaf Oil, Algae Extract, Methylisothiazolinone, Mentha Piperita (Peppermint) Oil, Camellia Sinensis (Green Tea) Leaf Extract, Mica, Titanium Dioxide, Silver Oxide, PEG-150 Distearate, Hydrocotyl (Centella Asiatica) Extract, dl-Panthenol, Serenoa Serrulata (Saw Palmetto) Fruit Extract, Folic Acid, Biotin.

Cap+ Clinical Hair Therapy Conditioner Ingredients: 
Aqua (Deionized Water), Cetearyl Alcohol, Cetearyl Glucoside, Behentrimonium Methosulfate, Dimethicone, Amodinethicone, Simmondsia Chinensis (Jojoba) Seed Oil, Stearalkonium Chloride, Cyclopentasiloxane, Cyclotetrasiloxane, Dimethiconol, Glycerin, Parfum (Fragrance), Argania Spinosa (Argan) Kernel Oil, Mentha Piperita (Peppermint) Oil, Humulus Lupulus (Hops) Extract, Serenoa Serrulata (Saw Palmetto) Fruit Extract, Methylisothiazolinone, di-Panthenol.   

Cap+ Clinical Hair Therapy Revitalizer Ingredients:        
Aqua (Deionized Water), SD Alcohol 40-B, Sodium C14-16, Olefin Sulfonate, Cocamidopropyl Betaine, Mentha Piperita (Peppermint) Oil, Parfum (Fragrance), Niacinamide, dl-Panthenol, Citric Acid, Butylene Glycol, PEG-25 Hydrogenated Castor Oil, Isopropyl Alcohol, Glycerin, Butylene Glycol, Sodium Laurylglucosides Hydroxypropyl-sulfonate, Menthol, Methylisothiazolinone.

Cap+ Clinical Hair Therapy Activator Ingredients: 
Aqua (Deionized Water), Isopropyl Alcohol, Glycerin, Butylene Glycol, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Apigenin, Oleanolic Acid, Biotinoyl Tripeptide-1, Polysorbate 20, Serenoa Serrulata (Saw Palmetto) Fruit Extract, Ethoxydiglycol, Phenoxyethanol, Ethylhexylglycerin, Capsicum Frutescens Fruit Extract, Parfum (Fragrance), Rosmarinus Officinalis (Rosemary) Leaf Extract, Centella Asiatica Extract, Hydrolyzed Keratin Protein, Hydrolyzed Wheat Protein, Lecithin, dl-Panthenol, Melaleuca Alterniforlia (Tea Tree) Leaf Oil, Menthe Piperita (Peppermint) Oil, Methyl Nicotinate, Niacinamide, Ketoconazole, Biotin, Folic Acid.

There is no mention in any published industry documentation that there have been any issues reported that link photobiomodulation therapy (PBMT) with the occurrence of eye floaters.

Capillus shares concerns about the environment. We strive to be as energy efficient as possible across our operations. We participate in recycling programs for printer cartridges and when possible, use biodegradable materials in packaging as well as recyclable materials in our products. We also partner with local organizations which distribute our donations of returned baseball caps to those in need.

Capillus laser therapy devices use only medical grade laser diodes as a light source. What does this mean? You get the right amount of light energy exactly where you need it. Capillus uses lasers because the output penetrates deeper, better and is clinically proven to be therapeutic for their specific purpose.

Laser light does not spread as much as LEDs over the same distance, which allows lasers to penetrate tissue to a deeper level with higher concentration. For photobiomodulation therapy, the farther the light is from the target, the less intense and less effective the treatment will be.

For light therapy to be effective, it needs to reach the cells that respond well to photobiomodulation therapy.

LASER stands for Light Amplification by Stimulation of Emitted Radiation. This simply means that a source of light is amplified within a gain medium and emitted in a specific way. LASER produces a very intense beam of light which has the following properties:

• Monochromatic (meaning it consists of one wavelength)
• Coherent (meaning all parts are in phase)
• Collimated (meaning all parts travel in one and same direction)

LED stands for Light-emitting Diode. And it’s pretty much just that. A diode that emits light when electricity passes through it. Often in pretty colors.

LED light can produce collimated light (with a focusing lens) but not coherent light thus they do not concentrate all their power in a coherent beam.  Laser diodes by definition produce effective collimated and coherent light output.

Yes. Capillus Laser devices only use clinically proven technology. In fact, the premiere laser therapy cap model from Capillus - the CapillusPro model - has been proven effective through an independently reviewed clinical trial for which results have been published in an esteemed medical journal, Dermatologic Surgery. Dermatologic Surgery is a monthly peer-reviewed journal published by American Society for Dermatologic Surgery that deals with the subject matter of dermatology. 

*See details of clinical trials at ClinicalTrials.gov

There have also been many other clinical trials that support the efficacy of low-level laser technology for treatment of androgenetic alopecia. 

Capillus can be prescribed by a hair loss professional as either a stand-alone treatment or as a complement to other restoration procedures and medications. Every patient is a unique case.

Please consult your physician regarding your use of Capillus after a hair transplant procedure.

Below are some quick troubleshooting tips if your device is not turning on:

• Safety Sensor: There is a sensor in the cap that only allows light to be emitted when the cap is on your head.
• Secure Connection: Check connection between cap and battery pack.
• Battery Level: Check your battery charge level or charge the battery.

If your battery pack is not turning on, review the following:

• Ensure that you are not holding the “on” button down too long. Just press and hold on the button to turn the cap on.
• Make sure your battery is charged. You should fully charge the battery overnight before first use.

Please refer to pages 6, 8, and 9 of your manual for further information.

There is a sensor on the inside of the device that only allows light to be emitted when the cap is on the head. As an eye-safety precaution, if the device is not on your head when you turn it on, the lasers will not stay on. When you place the cap on your head, the sensors are triggered, and the laser dome will turn on. Please refer to page 6 of your manual.

You may use your Capillus cap if you have used moderate amounts of hairspray on your hair. For best results, we recommend using the Capillus cap with clean and dry hair. Avoiding excessive styling products when using your cap will ensure the interior silicone lining stays clean. If you need to clean the cap, please view 'Cleaning Your Device' below.

MAINTENANCE INSTRUCTIONS

If it is necessary to clean the surfaces of your Capillus® laser therapy cap, please follow these instructions. Note: the Capillus® laser therapy cap has no parts that can be serviced by the user. If service is required, contact Capillus, LLC. 

DISCONNECT ALL CABLES ON THE CAPILLUS® LASER THERAPY CAP BEFORE CLEANING 

To clean the Capillus® laser therapy cap, gently wipe the inner surface of the laser device with an alcohol wipe or a water-moistened cloth. Do not use excessive pressure or force as this may damage the unit. 

DO NOT use acetone or any other solvents on any part of the device. Acetone and other solvents will damage the unit and void the warranty.

Capillus laser therapy is intended to be used indefinitely unless otherwise prescribed by a physician. It is important to continue using your Capillus cap, even once you have reached desired hair growth, to assure you do not lose results and revert back to hair loss again.

No, Capillus does not need to be worn at the same time every day. However, using your Capillus consistently may lead to better results.

Capillus does not recommend use of our hair regrowth cap on the face due to eye safety concerns. Laser light (even at low-level wavelengths) may pose a danger to the eyes. To control the risk of injury, various specifications define “classes” of laser depending on their power and characteristics. Capillus laser therapy caps are class 3R lasers as defined by IEC 60825 regulation, which addresses laser safety internationally. 

Avoid direct eye exposure to lasers.

Sunglasses do not protect eyes from laser radiation. 

Capillus laser devices are intended and warranted for individual use of 6-minute sessions once a day. If a device is used outside of warranty and your household uses the device for more than one 6-minute daily session, please allow for a 10-minute interruption of usage to maintain battery health.

Note: Please understand that if the battery is only lasting a few days, it is caused by the amount of people using the device.

We recommend using the Capillus Laser Cap with clean and dry hair for best results. Water is a light "bender" and "reflector"; the object of the treatment is to get the light directly to the scalp.

While we are not aware of any literature regarding the use of laser therapy while hair is wet or damp; for best results, we recommend using the cap on a clean and dry scalp. 

Ideally the lasers should be 2cm away from the scalp for optimal therapy. If the cap is resting loosely on your head that is perfectly okay.  The fit does not have to be tight but the closer the lasers are to your scalp, the better.  If there is a bit of space on the sides of your head that is alright as well.

Our regular size caps fit most, with a head circumference of up to 24". If your head circumference is greater than 24" inches, please contact the Capillus customer care team to request a larger size.

Although the battery does have some charge initially, to optimize battery life and assure sufficient charge for use, we recommend charging the pack for a full 24 hours before first use.

After the initial charge, please charge the battery pack only when final light is blinking. 

Ensure your cap is unplugged before operating.

Please refer to page 6 of your manual.